For our second featured guest post we have Lisa Benson with Roadrunner Auto Glass. They are our preferred glass replacement vendor and are 100% locally owned in Tucson, AZ.

lisa benson

The Auto Glass Replacement Process from Start to Finish

By Lisa Benson, Roadrunner Auto Glass and Window Tint

The dreaded incident

It happens to all of us.

The sound of a rock hitting your windshield as you’re driving along. It makes you jump and your heart pounds as it takes you a moment to figure out what in the world made the loud noise. Then you scan your windshield looking for a chip or crack.

If you’re lucky, it doesn’t make a mark, or the mark is so tiny you can barely see it. Otherwise, you will get a chip or crack that means the windshield needs to be repaired or replaced. Is it in your direct line of vision or is it bigger than the size of a quarter or dollar? Your insurance agent will let you know what they cover and if a repair or replacement is covered fully or if your policy requires payment of a deductible.

The aftermath

So what’s next? Call a reputable auto glass company like Roadrunner Auto Glass at (520) 722-5699 or go to to fill out an appointment request; you have the right to choose whatever company you want!

Be sure to know the year, make, and model of your vehicle and if there are any special features in your windshield. Many newer models have integrated antennas or rain sensors in them and some have tint strips across the top. Please describe the damage to the best of your ability to help determine if it can be repaired or if replacement is necessary. Knowing your insurance company and policy number will help to make sure that it is billed properly. A VIN (Vehicle Identification Number) can also help to insure the proper windshield is ordered for your vehicle but is not always necessary.

One phone call to Roadrunner Auto Glass and they will handle the insurance claim and schedule you during the same call! Appointments with Roadrunner are usually scheduled within 1-3 days of your initial call. A time frame is given to give you an idea of when a technician will be in your area. The great thing about Roadrunner Auto Glass, is that they will go wherever you need them to go. Wait in the comfort of your home or while you work, shop, or attend school.


The repair

On the morning of the appointment an office manager will call to confirm your appointment and to give you a 2 hour time frame for when the technician will be at your locationRoadrunner Auto Glass trucks are all labeled with a logo and phone number and the technicians all wear shirts with the logo on them. That way you can be assured that you are opening your door to somebody you can trust.

He will always introduce himself to you and will need your keys so that he can make sure your vehicle is on a flat surface in an area where both doors can be open during installation. Installation takes about 30 minutes to 1 hour (depending on the vehicle’s year, make, and model).

The first step is the removal of the old windshield. Often times the old windshield will break when it is removed due to the stress on the glass during removal. Don’t worry, your car will be cleaned of any debris! Old urethane and seals are removed and the area where the windshield attaches to the frame of the car is cleaned. The technician will install new urethane to the frame of the vehicle and will then install the new windshield by setting it into the new urethane and replacing all of the seals. He makes sure to glue your rearview mirror to the new windshield with a high quality glue and puts tape along the top of your windshield to help hold it in place.

The car should not be driven for at least 2 hours after replacement to allow the urethane the opportunity to cure. After 24 hours, it is safe to remove the tape and wash your car if needed.

Even more:

Roadrunner is a preferred shop and completely warranties and guarantees their work, workmanship, and installation for as long as you own your vehicle. They replace all auto glass including motor homes.

When you use Roadrunner find comfort in knowing that you are using a locally owned and operated company. The owners have 40 years of experience combined experience in insurance and auto glass. Also know that Roadrunner donates a portion of each windshield they replace to local children’s charities.

If there are any problems, simply call (520) 722-5699. Roadrunner will be right back to fix any problems you may experience.

As Lisa wrote, you have the ability to use whichever company you want to repair your windshield, regardless of your insurance company. They are a preferred provider, so their repairs are fully warrantied and of the highest quality.

If you don’t have glass coverage and want to know how to get it, request a quote and we’ll help get you set up.

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